The PrePaidCellular Program features an easy return policy.
This policy only applies to phones purchased at the PrePaidCellular
Returns are Easy - Most of our phones come with a full
refund within 30 days of receipt of your order. The phone must
be in its original packaging and in working condition. Please
review each manufacturers return policy for any variations of
our standard return policy.
How To Return Your Phone
- All returns must be submitted with a Return Merchandise Authorization
(RMA) number. Please contact our returns department for a RMA
by calling 1-877-xxx-xxxx or contacting email@example.com.
Print a copy of your email receipt and indicate the reason for
your return on the receipt. Include this with your phone, wrap
the package securely, and mail your phone (post-paid) to the
P.O. Box 1234
West Covina, CA 91790
All return shipping must be prepaid and is non-refundable. Please
send all returns via Fedex, UPS, or any courier that issues
Refunds - We will credit the original credit card used
to purchase the phone 2 - 3 business days after we have received
the item. We will only refund shipping costs if the return is
a result of our error. Returns are subject to a 15% restocking
fee. Return request that use our online check payment system,
will be issued after funds clear. Please allow up to 14 days
for funds to clear before requesting a RMA.
Exchanges - Our returns center cannot process exchanges,
you can call 1-877-923-5585 and a Customer Service Representative
will assist you.
Gifts - We can only refund the credit card that was used
to purchase the item.
Questions, Comments or Complaints? - If you have any questions
about your order, please don't hesitate to contact us. To contact
Customer Care, send email to CustServ@prepaidcellular.com
or call 1-877-923-5585.
Legal Notice - PrePaidCellular.Com, Inc. may, at any
time, revise this Return Policy by updating this posting. By
purchasing a phone via our online store, you agree to be bound
by any such revisions and should therefore visit this page periodically
to determine the most current Policy to which you are bound.